Shipping policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you’ll receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
United States:
- Standard Shipping (3–7 business days)
- Expedited Shipping (2–3 business days)
Shipping rates are calculated at checkout based on your location and selected delivery speed.
Free Shipping
We offer free standard shipping on all U.S. orders over $150 USD.
Order Tracking
Once your order ships, you’ll receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.
Shipping Delays
While we do our best to meet delivery estimates, delays may occur due to:
- Carrier issues
- Weather conditions
- High demand periods
Outdoer is not responsible for delays once the package has been handed to the carrier, but we’ll always help you track it down.
Incorrect Address
Please ensure your shipping address is correct at checkout.
Outdoer is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
If your package is marked as delivered but cannot be found:
- Check with neighbors or your local carrier
- Contact the shipping provider directly
If you still need help, reach out to us, we’ll do our best to assist.
International Shipping
We currently do not offer international shipping.
Contact
For any shipping-related questions, contact us at:
CustomerService@outdoer.com